Returns & Exchanges
At Dr. Brandt Skincare, we want you to be completely satisfied with your purchase. If you are not happy with your results, we offer a 30-day money-back guarantee on all products purchased directly through our website.
Initiate Your Request
Contact our customer service team within 30 days of your purchase date to request a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the product in its original packaging, ensuring the RMA number is clearly written on the outside of the box.
Ship the Return
Send your package back to our distribution center using a traceable shipping method; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing